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| Home :: Shipping & Returns |
Shipping & Returns |
Domestic Shipping
Magic Kids offers a variety of different shipping methods for our customers to
choose from during the ordering process. Shipping and handling costs are
automatically calculated and displayed before you finalize your order. Most of
our domestic orders are shipped via UPS.
To avoid delays in shipping, Please select the proper delivery method based
upon your location. Delivery times vary depending upon the shipping method
chosen.
We pride ourselves on shipping orders quickly. Each product is assigned an
"availability" on the page that describes that product. This availability often
reads "usually ships same business day." Most orders received by 11 a.m. Pacific
time will be shipped within 48 hours unless there is a backorder. On
occasion there is a manufacturer or distributor back order on a product that is
beyond our control. If this is the case and you have ordered more than one item,
we will hold your order until it is ready for delivery. In the event that an
item you have ordered will take us longer than 8-10 days to obtain, we will
notify you by email. If you need a product right away, and cannot wait for the
whole order to be shipped together, let us know by e-mail and we will get your
order to you when you want it. If you request to receive a domestic or
international order in partial shipments, you will be responsible for the cost
of each shipment.
International Shipping
- Magic Kids assumes No Responsibility for orders shipped to foreign
countries. When you place your order with us, you are assuming all Risks for
Lost, Stolen, Delayed or Impounded Orders. It is your responsibility to check
with your Customs office to see if your country permits the shipment of our
products to your country. When you place your order, you are Agreeing to these
Terms and Conditions.
- We do not accept International credit cards. We only accept payment via Wire Transfer.
- In order to place an order with our company,
please select the items of your choice with their quantities and add
them to your cart. (Note: Adding item(s) to cart, does not require an
account.) After you have your selected items, you can either print the
page(s) and fax into our office; scan and email us; or simply create an
account with your full name, email address, telephone number and use
Magic Kids' information for the physical address. By following the
steps above, you will have an accurate understanding of what is
available for you to purchase.
- Next you will need to contact our office for "Estimated Shipping Rates".
The rate(s) we will provide you, may differ once the actual order has
been created. You will be responsible for added shipping fee(s) if
incurred.
- Once you are ready, contact our office for wire
transfer information. Until full payment is received, We cannot reserve
any items for you, hence, your order may vary from whats entered into
your shopping cart.
- Laws are different in every country and we cannot
monitor them all. It is your responsibility to check with your Customs office
to see if your country permits the shipment of our products to your country.
At this time, we are only able to ship to those countries made available under
our Shipping Menu.
- If the package is lost, stolen or seized by Customs - for any reason - and
we do not receive the package back, we will Not issue you a
refund. Foreign packages that are lost or stolen will not be refunded. If we
do receive the package back after being seized, you are still responsible for
the shipping charges.
- You are responsible for any duties or taxes that may apply. We do not
collect any duties or taxes from you and do not know how much they will cost
you. Check with your country. We report the exact amount of the sale on the
Customs form.
- The description of the package contents on the Customs form, usually
reads: " Supplements - For Personal Use Only."
Returns & Exchanges
Magic Kids & Company prides itself on offering quality merchandise. If you are
not happy with your purchase, return the unused item in its original condition
within 7 days (regular consumer) and 3 days (retailers/wholesalers) and we will provide you with a
full refund, less shipping costs.
Retailers/Wholesalers
are recognized by purchases exceeding 6 pieces or more
of each individual item.
Please note that exchanges for like merchandise may also be made within 7
days (regular consumer) and 3 days (retailers/wholesalers).
Send returns to:
Attn: Returns Dept.
Magic Kids & Company
8235 Remmet Avenue
Canoga Park, CA 91304 |
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